Customer Training Video
Teach customers once in a format they can revisit whenever they need it. Customer Training Video is built for businesses that repeatedly train users,...
Package overview
- Pricing from: From £1,485
- Duration: full-day
- Category: Training & Education
What's included
- 1080p25 | 16:9 - Customer Training Video
- 1080p25 | 9:16 - Short Form Version
- Timestamped Transcript
- 4K25 | 16:9 - Master Export
Frequently asked questions
- Can this be updated later if the process changes?
- Yes, but the product should be structured in modules or sections so future updates are practical and do not require a full reshoot every time.
- Can you film inside a live working environment?
- Usually yes, as long as access, privacy, safety, and operational constraints are agreed in advance. The on-day plan should stay low-disruption and realistic.
- Why is this valuable beyond the first delivery?
- Because repeatable training assets save manager time, reduce inconsistency, and keep important guidance available long after the shoot day has finished.
- Should we make a single comprehensive video or shorter modules?
- Shorter modules almost always perform better. A 15-minute comprehensive video has low completion rates; the same content broken into five 3-minute focused modules has much better engagement and lets customers find exactly what they need. We'll plan the breakdown together.
- Can we keep the videos current as our product changes?
- Yes — the Extra Module modifier covers a refresh shoot of affected scenes only, rather than re-shooting the whole module. For platforms that change frequently, plan a quarterly review of every module so updates happen alongside product roadmap.