How Pineapple Tapped works from brief to delivery
Public Help • Updated 23 March 2026
Understand each stage from first brief through proposal, production, review, and final delivery.
Guide
Who this is for
New customers comparing options before they submit a brief or place an order.
End-to-end journey
- **Submit your brief** on `/home` or `/contact`.
- **Scope review** is run by operations and converted into a proposal or product recommendation.
- **Proposal decision** is made in portal using accept, request changes, or decline.
- **Planning and scheduling** confirms dates, logistics, and client-side actions.
- **Production and editing** runs through pre-production, shoot day, and post-production.
- **Review and sign-off** happens in deliverables with timestamped feedback.
- **Final delivery** is released once approvals and payment conditions are complete.
What you need to provide early
- Filming location and access details.
- Primary objective for the video.
- Key stakeholders for sign-off.
- Ideal timeline and any hard dates.
What to expect after submission
- You get a clear next step rather than a generic confirmation.
- Any missing information is requested early to avoid delays later.
- You can track progress through proposal, order, and project status views.
Common mistakes to avoid
- Giving a broad brief without business objective or audience.
- Waiting until review stage to mention critical brand constraints.
- Delaying client tasks in planning and expecting filming to stay on schedule.
FAQ
How quickly will I receive a proposal?
Typical briefs are triaged quickly, but timing depends on complexity and information quality.
Can I start with a standard product and still customise it?
Yes. You can begin with a product package and add modifiers or bespoke adjustments.
Do I need to create an account before briefing?
You can start the journey first, then complete account details when required.
Frequently asked questions
- How quickly will I receive a proposal?
- Typical briefs are triaged quickly, but timing depends on complexity and information quality.
- Can I start with a standard product and still customise it?
- Yes. You can begin with a product package and add modifiers or bespoke adjustments.
- Do I need to create an account before briefing?
- You can start the journey first, then complete account details when required.