Support Centre

Find workflow guides, portal help, and operational answers in the Pineapple Tapped support centre.

Use the site search to jump to operational workflows, portal guidance, and role-specific answers.

Support categories

• Admin Playbooks
• Affiliate Program
• Client Portal
• Franchise Operations
• Live Streaming
• Proposals

Featured support guides

• Rescheduling and cancellation policy

  Updated 13 April 2026

  Understand how rescheduling and cancellation requests are handled and what information is required.

• Pricing, VAT, and what affects cost

  Updated 13 April 2026

  Understand how storefront pricing, bespoke quotes, modifiers, and VAT combine into the final amount you approve.

• Live stream booking, watch access, and replays

  Updated 13 April 2026

  Understand how Pineapple Tapped live stream bookings work, how access is managed, when replays are available, and when the public watch page can be white-labelled.

• How to contact support and expected response times

  Updated 13 April 2026

  Choose the right support channel and understand response expectations by issue type.

• How proposals and approvals work

  Updated 13 April 2026

  Understand what accepting a proposal does, what still needs approval, and when planning and production actually move forward.

• How Pineapple Tapped works from brief to delivery

  Updated 13 April 2026

  Understand each stage from first brief through proposal, production, review, and final delivery.

• Filming location requirements and access

  Updated 13 April 2026

  Prepare location access, safety, and logistics details so shoot day runs without delays.

• Choosing the right video package

  Updated 13 April 2026

  Pick the right package by buyer job, filming reality, and what the first useful asset should do after delivery.