Rescheduling and cancellation policy

Public Help • Updated 23 March 2026

Understand how rescheduling and cancellation requests are handled and what information is required.

Guide

Who this is for

Customers who need to move or cancel confirmed production dates.

Rescheduling workflow

  1. Raise request as early as possible with project/order reference.
  2. Provide preferred new dates and reason.
  3. Operations checks coverage and confirms options.
  4. Updated plan is issued and tracked in portal.

Cancellation workflow

  • Submit cancellation request with reference and reason.
  • Commercial terms and incurred work are reviewed.
  • Final status and financial outcome are confirmed in writing.

What affects outcome

  • Notice period before shoot date.
  • Work already completed (planning, travel, prep).
  • Resource commitments already locked.

FAQ

Can dates be changed multiple times?

Possible, but repeated changes increase delivery and cost risk.

Is same-week rescheduling guaranteed?

No, it depends on availability, territory coverage, and existing commitments.

Where should requests be raised?

Use project-linked channel so decisions are auditable.

Frequently asked questions

Can dates be changed multiple times?
Possible, but repeated changes increase delivery and cost risk.
Is same-week rescheduling guaranteed?
No, it depends on availability, territory coverage, and existing commitments.
Where should requests be raised?
Use project-linked channel so decisions are auditable.