Support Centre

Find workflow guides, portal help, and operational answers in the Pineapple Tapped support centre.

Use the site search to jump to operational workflows, portal guidance, and role-specific answers.

Support categories

• Admin Playbooks
• Affiliate Program
• Client Portal
• Franchise Operations
• Live Streaming
• Proposals

Featured support guides

• Rescheduling and cancellation policy

  Updated 23 March 2026

  Understand how rescheduling and cancellation requests are handled and what information is required.

• Pricing, VAT, and what affects cost

  Updated 23 March 2026

  Understand how storefront pricing, bespoke quotes, modifiers, and VAT combine into the final amount you approve.

• Live stream booking, watch access, and replays

  Updated 23 March 2026

  Understand how Pineapple Tapped live stream bookings work, how access is managed, and when replays are available.

• How to contact support and expected response times

  Updated 23 March 2026

  Choose the right support channel and understand response expectations by issue type.

• How proposals and approvals work

  Updated 23 March 2026

  Understand what accepting a proposal does, what still needs approval, and when planning and production actually move forward.

• How Pineapple Tapped works from brief to delivery

  Updated 23 March 2026

  Understand each stage from first brief through proposal, production, review, and final delivery.

• Filming location requirements and access

  Updated 23 March 2026

  Prepare location access, safety, and logistics details so shoot day runs without delays.

• Choosing the right video package

  Updated 23 March 2026

  Pick the right package by objective, filming constraints, and output requirements.